Conditions of Use

General Terms and Conditions

Disclaimer
The Law states that we have to offer these products and services as curiosity items for their entertainment value only and can make no claims as to their effectiveness. The information presented here is from folklore, legend and our own experience. All known safety information about products has been given, but we cannot take responsibility for misuse. With regard to safety, none of the items should be taken internally and please keep all items away from children and animals. None of these items are suitable for children. We shall have no liability or responsibility for any loss, damage or injury, caused or alleged to be caused directly or indirectly by our products or information.

Shipping rates
All shipping charges are clearly stated before you confirm your order.
Shipping charges are calculated based on the total weight of your order, regardless of the number of items you purchase.
We dispatch all orders within 2 working days of receiving payment.
Once your order has been completed, you will be sent an email confirming that your order is on it's way.

Deliveries outside of the UK
Wizards Castle is not responsible for any taxes or customs handling fees or delays to deliveries due to customs handling.
Customs charges are the responsibility of the customer.
Before ordering, please check that goods are allowed into the country in question especially if the item contains herbs, e.g. hand blended incenses and ritual bath sachets.
Once your order has been completed, you will be sent an email confirming that your order is on it's way.

Returns Procedures & Refunds
All items have a 7 day money back guarantee if you are not completely satisfied.
If you need to return an item, you must first notify us by email within 7 days of delivery to obtain a returns number and instructions for return. Items must be returned unused, in original packaging, and in saleable condition within 7 days of receipt.
Refunds will only be issued upon receipt of the item. We do not refund postage costs nor do we pay for the return postage to us if you have simply changed your mind about a purchase. You are advised to send returned items by recorded delivery. Shipping charges will only be refunded if an item is faulty.

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